Shipping policy

Last updated: November 9, 2026

Thank you for shopping with Loomtessa. This policy explains how and when your order will reach you.

Where We Ship

We currently ship to addresses within the United States.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email when your order is placed and a shipping email with tracking details once it ships.

Estimated Delivery Time

Standard delivery usually takes 7–12 business days after your order has shipped. Total time from order to delivery is typically 8–15 business days. These are estimates, not guarantees, and may be affected by carrier delays, weather, or peak seasons.

Shipping Rates

Shipping costs, where applicable, are calculated at checkout based on your order and are shown before you pay. Any taxes due are also displayed at checkout.

Order Tracking

Once your order ships, we will email you a tracking number. Tracking updates may take 24–48 hours to appear after the shipping email. If you need help, contact us at support@loomtessa.com.

Multiple Item Orders

Items in the same order may ship separately and arrive on different dates. You will receive tracking information for each shipment.

Incorrect Address

Please check your shipping address carefully at checkout. We cannot change an address after an order has shipped. If a package is returned to us because of an incorrect or incomplete address, the customer is responsible for the cost of re-shipping.

Lost, Delayed, or Damaged Packages

If your package has not arrived within 20 business days of shipping, or arrives damaged, please contact us at support@loomtessa.com with your order number. We will work with the carrier and, where appropriate, send a replacement or issue a refund.

Customs, Duties, and Taxes

For orders shipped within the United States, no customs duties apply.

Contact Us

Loomtessa
Email: support@loomtessa.com
Phone: +1 (404) 277-0861
Address: 211 Chariot Ct, Louisville, KY 40219, USA
Website: https://loomtessa.com