Yes. We offer free shipping on all orders within the United States, with no hidden fees at checkout.

We currently ship to addresses within the United States.

Orders are processed in 1–3 business days, and delivery typically takes 7–12 business days after shipping.

Once your order ships, we email you a tracking number. If you have not received it, check your spam folder or contact us with your order number.

Contact us as soon as possible at support@loomtessa.com. If your order has not yet shipped, we will gladly update or cancel it. Once shipped, it cannot be changed.

You may return eligible items within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. See our Return & Refund Policy for full details.

Please check the size chart on each product page and compare it with your measurements. If you are between sizes, we generally suggest sizing up. Contact us if you need help.

We display our products as accurately as possible. Actual colors may vary slightly depending on your screen settings.

We are sorry about that. Email us within 7 days of delivery with your order number and photos, and we will send a replacement or refund.

We accept American Express (Amex), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All payments are processed securely.

Yes. Payments are processed through Shopify's secure, encrypted checkout, and we do not store your full card details.

Email us at support@loomtessa.com or call +1 (404) 277-0861. We reply within 1–2 business days.

Loomtessa
Email: support@loomtessa.com
Phone: +1 (404) 277-0861
Address: 211 Chariot Ct, Louisville, KY 40219, USA
Website: https://loomtessa.com