Refund policy

Last updated: November 9, 2026

We want you to love your Loomtessa purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery.

Eligibility

  • Items must be unworn, unwashed, and unaltered, with original tags attached and in original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Items showing signs of wear, perfume, makeup, pet hair, or damage caused after delivery cannot be accepted.

Non-Returnable Items

  • Items marked "Final Sale" at the time of purchase.
  • Gift cards.
  • Items returned after the 30-day window.

How to Start a Return

  1. Email support@loomtessa.com within 30 days of delivery with your order number and the item(s) you wish to return.
  2. We will reply within 24 hours business days with return instructions and the correct return address.
  3. Pack the item securely and ship it using a trackable service. Please keep your tracking number.

Important: Please do not send items back to our business address without contacting us first. Returns sent without authorization may not be processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we will cover the cost of return shipping or arrange a replacement.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

To exchange for a different size or color, contact us first to check availability. The fastest way is to return your original item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as ordered, email us within 7 days of delivery with your order number and clear photos. We will send a replacement or issue a full refund.

Late or Missing Refunds

If you have not received a refund after 10 business days, first check your bank account, then contact your card provider, and then contact us at support@loomtessa.com.

Contact Us

Loomtessa
Email: support@loomtessa.com
Phone: +1 (404) 277-0861
Address: 211 Chariot Ct, Louisville, KY 40219, USA
Website: https://loomtessa.com