Privacy policy

Last updated: November 9, 2026

Loomtessa ("we", "us", "our") operates loomtessa.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described here.

Information We Collect

  • Contact and order details: name, email address, phone number, billing and shipping address.
  • Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
  • Device and usage data: IP address, browser type, pages viewed, and referring website, collected through cookies and similar technologies.
  • Communications: messages you send us and your preferences for marketing emails.

How We Use Your Information

  • To process and deliver your orders and send order updates.
  • To provide customer support and respond to your requests.
  • To prevent fraud and keep our store secure.
  • To improve our website, products, and shopping experience.
  • To send marketing emails, only where you have opted in. You can unsubscribe at any time.
  • To comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers that help us run our business, such as our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, and analytics and email services. These providers may use your information only to perform services for us. We may also disclose information when required by law or to protect our rights.

Cookies

We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Data Security and Retention

We use reasonable technical and organizational measures to protect your information. We keep your information only as long as needed to fulfill orders, meet legal and accounting requirements, and resolve disputes.

Your Rights

Depending on where you live (including California under the CCPA/CPRA), you may have the right to access, correct, or delete your personal information, and to opt out of certain sharing. To make a request, contact us using the details below. We will respond within the time required by law.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

Loomtessa
Email: support@loomtessa.com
Phone: +1 (404) 277-0861
Address: 211 Chariot Ct, Louisville, KY 40219, USA
Website: https://loomtessa.com